Here you go!
Save the Post Office is edited and administered by Steve Hutkins, a literature professor who teaches “place studies” at the Gallatin School of New York University. Prof. Hutkins (Steve) is the author of this commentary. (Angry Bear Blog has had a long relationship with both authors Steve Hutkins and Mark Jamison both of whom author the “Save The Post Office Blog.”)
Everyone knows the mail has been slowing down. News reports are filled with stories from postal workers and customers about delays. E-bay sellers are complaining about shipping problems with the USPS, and many say they have been switching over to private carriers. Talking Points Memo has an ongoing column based on reports from the field. Ask anyone, and they can tell you about problems they’ve had getting a package or an important letter.
For a while, it seemed that the pandemic was causing these problems, and there’s no question that the surge in packages was a challenge for the Postal Service to keep up with.
But then came Mr. DeJoy, the new Postmaster General.
Within weeks of his taking office in mid-June, changes were being made at processing plants and post offices that appeared to be causing delays not just in parcel delivery but for letters and flats as well. In a memo to postal employees, DeJoy admitted it: “Unfortunately, this transformative initiative has had unintended consequences that impacted our overall service levels.”
These “service levels,” aka “service performance,” refer to the percentage of the mail that is delivered on time, i.e., within the “service standard” for each type of mail. For First Class mail, the standard is 2 days for local mail and 3 to 5 days for regional & national mail. Marketing Mail has a service standard of 3 to 10 days. Typically, about 85 to 95 percent of the mail is on time, although in some cases the performance scores can be lower and the delays can go on for several days.
The Postal Service shares quarterly service performance reports on its website and with the Postal Regulatory Commission (PRC), which posts them here. The most recent reports cover the third quarter, April 1 – June 30. This table based on those reports compares the third quarter performance for single-piece First Class mail in 2019 and 2020. It shows declines in near every district. In some, the drop was striking. Nationally, performance on 2-day mail dropped from 93.9 percent to 92.4; for 3-5 day mail, from 86.5 to 81.4 percent. Presumably, these declines were due to the pandemic.
As for what happened after June 30, the Postal Service hasn’t provided any details about the delays. It knows, of course, exactly how bad the delays are and where they are occurring, as reported internally in weekly performance reports similar to the quarterly reports. But these weekly reports are not shared with the PRC or the public.
One can, however, get a good sense of what’s in those weekly reports by looking at some charts that appear in two USPS presentations given earlier this month that were published on PostalPro, a website where the USPS shares information with its business customers.
As seen in the following charts show the on-time performance for the Pacific and Eastern Areas on a weekly basis for the past few months. The charts prove that it’s not your imagination. The mail has clearly been slowing down since the beginning of July — dramatically.