Steve Hutkins of Save The Post Office critiques the cost-saving measures put into play to-date by PMG Louis DeJoy, the bypassing of the Postal Regulatory Commission which is supposed to review such plans, and the resulting unprecedented mail delays across the country. Steve proposes a plan to meet the Covid crisis impact on the Postal service head-on and also lays a foundation for future Postal Service incorporating new business and creating increased revenue.
In late June of this year, a few days after the new Postmaster General took office and in the middle of a pandemic, the Postal Service initiated a plan to eliminate 64 million work hours, the equivalent of 33,000 jobs. It was one of the largest cost-cutting plans (perhaps the largest) in the history of the Postal Service, and leadership wanted to get it done by the end of the fiscal year on September 30 — and without telling anyone about it, including the Postal Regulatory Commission, which is supposed to review all such plans. Within weeks, unprecedented mail delays were occurring across the country, members of Congress were hearing about post offices closing early, and — given that half the country may vote by mail — even the integrity of the election was threatened.
The response was swift. People protested in the streets, Congress held hearings and issued a damning report, and a dozen lawsuits were filed, leading to injunction after injunction banning the operational changes. The leaders of the Postal Service were forced to step back. But those in charge are still in charge, and the Work Hour Reduction plan is just on pause, waiting until after the election.
In the meantime, there’s a crisis at the Postal Service. As of mid-September, almost 10,000 postal workers had tested positive for Covid-19, and over 52,000 had taken time off because they were sick or had to quarantine or care for family members. Those numbers are obviously much higher now, and they will get worse over the winter. Overtime hours, rather than being reduced, have gone way up, from about 11 percent of total workhours before the pandemic to 17 percent during the week of October 2 and 21 percent during the week of October 9.
The surge in packages caused by the pandemic is taxing the capacities of the system, resulting in continued delivery delays. First Class mail, which normally has an on-time delivery target of 96 percent and an average score of 92 percent, has been averaging about 85.6 percent since early July. When the quarterly results are posted next month, the fourth quarter of 2020 (July-Sept) may be the worst since the Postal Service first started reporting service performance data back in 2009.
The problems at the Postal Service, coupled with the President’s comments attacking the post office, have made many people afraid to cast their ballots by mail, even though it may be the only safe way for them to vote. Just a few days ago, the states suing the Postal Service in Pennsylvania v DeJoy decided the situation was so bad that they’ve asked the court to appoint former Inspector General and BOG member David C. Williams to serve as a special monitor to oversee operations until the election.
Hopefully in January a new administration will take office in Washington. How will it deal with this crisis, and how might it envision the future of the Postal Service?