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DeJoy’s Fix for the Post Office: The Wrong Time, the Wrong Plan, the Wrong Man

PMG Louis DeJoy’s Fix for the Post Office, Mark Jamison, Save The Post Office, Aug. 29, 2020

After years of being a journalistic backwater the Postal Service is all over the news. From the usual contextually vacant reports about financial losses, we shifted to meaty and sometimes sensational coverage about the removal of Blue collections boxes and mail processing equipment at plants. There’s also the entrance of a new villain on the scene, Louis DeJoy, a wealthy Trump and Republican contributor with business interests and investments that coincide with the Postal Service.
Mr. DeJoy began his tenure as Postmaster General in June of this year after being named to the post by the Postal Board of Governors, which oversees postal operations. The Board is populated by a former RNC chair, a couple of investment bankers, the CEO of a public affairs and corporate advocacy consultancy, and a former CEO of various logistics and transportation companies that also specialized in mail consolidation, a form of outsourcing of mail processing.

Mr. DeJoy’s first couple of months have been eventful to say the least. His comments to the BOG at his first open session of the board on August 7th make clear that his intentions are to transform the Postal Service. Early in his remarks he says, “We are at the beginning of a transformative process. Our goal is to change and improve the Postal Service to better serve the American public, and I am excited about the opportunities ahead.” He proceeds to offer the usual professions of fealty to the ethic of service to the American, followed by the even more usual assertions about the dire straits the institution finds itself in.

Whatever he may say, it’s clear that Mr. DeJoy has entered the scene like a bull in a china shop. Within weeks of his taking office, there have been widespread reports of delays and service failures (which are backed up by internal USPS documents), news stories about Blue box removals, reports of mail processing equipment being removed, employee reports of mail left on docks or at carrier cases, and actions that seem to violate basic contractual provisions with the unions, causing the initiation of grievances as well as the breakdown of normal lines of communication between the APWU and L’Enfant Plaza. Mr. DeJoy seems to be moving full steam ahead at executing the expressed desires of the president for dismantling the USPS.

It’s fair to say that under DeJoy the Postal Service has lost any sense of urgency with respect to delivery of the mails. DeJoy seems to be taking his cue from the Wall Street manipulators who populate the BOG and hired DeJoy. He is in paring mode, sacrificing service and performance for operational reductions with questionable or at least unproven financial payoffs. This is especially damning during a pandemic and economic slowdown and certainly before an election, times when the postal network is more necessary and important than ever.

An article earlier this week in the Wall Street Journal suggests that DeJoy is actually doing the right things “to make the U.S. Postal Service’s operations more efficient,” but he may have picked the wrong time to get started on them.

But the problem is bigger than the timing. It’s always the wrong time for any plan that sacrifices service for “efficiency.” DeJoy’s plan is the wrong plan for saving the post office, and DeJoy is simply the wrong man for the job.

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