by Tom aka Rusty Rustbelt
Health Care Thoughts: Don’t Blame the Techies!
The early phases of the exchange sign up have been an unqualified disaster. It must be the techies, right? Not necessarily.
The program design is wildly complicated, with the exchange system trying to do a start-to-finish on a very complicated transaction and pinging for information verification from various government and data firm web sites. Some of the states sites are reported as working well, but the IRS verification piece is not being completed because it cannot be. Are states sites accurate? Dunno.
This matches the rest of ACA, a program in which almost every segment is incredibly complicated, even while good intentioned.
Don’t blame the techies. This is a program design problem.